Bob Jolliffe worked with the owners and a team of shop employees to agree on a priority list of manufacturing issues and to confirm unit production costs. Bob led the shop team and trained them in some TQM techniques to identify productivity and quality improvements in the manufacturing work flow. The work processes were mapped and redesigned to yield an immediate annual reduction in unit production time by 25% and a substantial reduction in reworked units. Further improvements were later identified and implemented by the firm.